Store Policies

Fresh Off a Hook respects and values the privacy of our users. Our privacy policy explains how we collect, disclose, safeguard, and use your information while using our website, mobile website, and app while in our possession. The protection of your personal and or sensitive information is a high priority for us. If for any reason you do not agree with any of the below-mentioned terms, please discontinue the use of the site. 

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Under no circumstances does Fresh Off a Hook sell or share our customer (personal) information including but not limited to your email address outside of the Fresh off a Hook company unless it is deemed necessary and relative to your overall customer experience and interaction with our store products. Personal Information means any information by which you can be contacted and or identified, including but not limited to your name (first and last), address (city, state, zip), email address, telephone number, etc. We may also disclose information per your request i.e. account lockout, password resets, attempts to verify your identity for account purposes and to protect both your rights and the rights of Fresh Off a Hook LLC or as required or permitted by law. 

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 Any third-party companies we use to collect forms of payment to provide you with products and or services are required to keep your information secure and confidential. We collect and use your information for the following:

 

Account creation and or signing up for an account cart recovery, product review, making purchases for yourself or others, and receipt request

Package delivery for the purpose of order fulfillment

Email communications i.e. abandoned carts, account recovery, managing preferences, feedback surveys, etc.,

We collect financial account numbers for transaction completion purposes, website interactions for the successful delivery of products, etc.,

Information is collected whenever you contact us with a comment, question, or complaint

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We reserve the right to make changes to this policy at any time. Any updates and or changes will be reflected using a "last updated" date status on the bottom of our policies page. You are strongly encouraged to review the terms of this policy to stay updated and informed. All changes to our Privacy & Safety policies are effective immediately after posting updates. Upon reading our Privacy & Safety policies, you will be alleged to have been made aware of the specific changes and accepting of those changes through the continued use of the website.