Shipping & Returns

Customer satisfaction is our highest priority. We value the experiences our customers have with us. We do not accept returns on final sale items. We only accept returns/exchanges on items with all original labels/tags, no odors, rips, cuts, tears, stains, and no visible signs of damage to the craftsmanship. Once your item(s) has been received and meets our standard of eligibility for a return, all refunds will be returned to the original payment method used during checkout. Please complete the following form Fresh Off a Hook Returns so we can process your refund. Please allow us 24-48 hours to address any concerns as we have a high volume of customer feedback. Refunds are processed 7-10 business days after the item(s) have been checked for acceptability and received. If you have any additional questions, please reach out to us at service@freshoffahook.com​

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SHIPPING​

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All shipping costs are automatically calculated during the checkout process and will be reflected on the receipt. Please be advised that shipping costs may vary depending on region and location.

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ORDER TRACKING & DELIVERIES​

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At Fresh Off a Hook, we believe in keeping our customers hooked. As a part of being hooked, we know how important communication is. This is why we keep our customers hooked up through and through (updated). Once your order has been placed, you'll receive communication from us either via text or email with the tracking number for your product(s) as well as an estimated delivery date. Our delivery process is simple,

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Buy  🛒-Purchase awesome products

Hook            -Receive correspondence from us via email/text about your order

Ship   📦-We prepare/ship your order(s)

Track  📍- You'll get updated tracking information via text or email

Deliver  🚚 - Yay! It's delivery day. Get excited because awesome products are on the way

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